Return & Refund Policy

Overview

PWT Europe supplies brand-new tyres from Germany to customers throughout the United Kingdom.

We aim to provide quality products, excellent customer service and a straightforward returns process whenever a genuine problem occurs.

Before You Order

Please check that the tyre size, load index, speed rating and all specifications are correct before placing your order.

If you are unsure, please check your vehicle handbook or speak to a qualified tyre specialist before ordering.

Delivery Inspection

Please inspect your tyres immediately after delivery.

If anything is missing, damaged or incorrect, contact us within 24 hours of delivery. Photographs may be requested to help us investigate the issue quickly.

Returns

Returns may be accepted where:

• The wrong tyres were supplied.
• The tyres arrived damaged.
• The tyres are defective on arrival.
• The tyres remain unused and unfitted.
• The tyres are returned in their original condition.

Please contact us before returning any goods. Returns sent without prior approval may be refused.

Items That Cannot Be Returned

• Tyres that have been fitted or used.
• Tyres damaged after delivery.
• Products modified by the customer.
• Goods returned without authorisation.
• Special order products obtained specifically for a customer.

Cooling-Off Period

Where consumer legislation applies, you may have the legal right to cancel your order within the applicable cooling-off period.

Returned tyres must remain unused, unfitted and suitable for resale.

Refunds

Once returned goods have been received and inspected, approved refunds will be issued using the original payment method whenever possible.

• Refunds are normally processed within a few working days.
• Banks and payment providers may take additional time to complete the transaction.
• Delivery charges may not be refundable unless the return results from our error.

Damaged or Incorrect Goods

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Once we have investigated the issue we may provide:

• A replacement tyre.
• A full refund.
• A partial refund where appropriate.
• Another suitable solution agreed with you.

Order Cancellations

Orders can usually be cancelled before they have been dispatched.

If your order has already been shipped, it may need to be returned before a refund can be processed.

Pricing

The price shown on our website is the price you pay.

There are no additional VAT, customs or import charges to pay upon delivery for orders shipped under our retail delivery service.

Manufacturer Warranty

Where applicable, tyres may be covered by the manufacturer's warranty. Warranty claims may require inspection by the manufacturer or their authorised representative before a decision can be made.