Privacy Policy

Introduction

PWT Europe is committed to protecting your personal information and processing it responsibly in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have regarding your personal data.

Information We Collect

Depending on how you use our website, we may collect:

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Order information
• Payment confirmation information
• Messages sent to us
• Vehicle or tyre information you provide
• Website usage and analytics information

How We Use Your Information

Your information is used to:

• Process and deliver your orders.
• Provide customer support.
• Respond to enquiries.
• Process refunds and warranty claims.
• Prevent fraud.
• Improve our website and services.
• Comply with legal, accounting and tax obligations.

Legal Basis for Processing

Under the GDPR we process personal information where one or more of the following legal bases apply:

• To fulfil a contract with you.
• To comply with legal obligations.
• For our legitimate business interests.
• Where you have provided consent.

Payments

Payments are processed using secure payment providers.

PWT Europe does not store full payment card details on its own systems.

Sharing Your Information

We never sell your personal information.

Your information may be shared only where necessary with:

• Delivery companies.
• Payment providers.
• Website hosting providers.
• IT service providers.
• Professional advisers.
• Government authorities where required by law.

Cookies

Our website uses cookies to improve functionality, remember preferences, analyse website performance and enhance your shopping experience.

You can manage cookie preferences through your browser settings.

Data Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax and accounting requirements.

Your GDPR Rights

You may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict processing.
• Object to processing.
• Withdraw consent where applicable.
• Request a copy of your data.

Marketing

We may send service emails relating to your orders.

Marketing emails will only be sent where permitted by law or where you have chosen to receive them. You may unsubscribe at any time.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

Children's Privacy

Our website is intended for customers aged 18 years or older. We do not knowingly collect personal information from children.

Changes to this Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.